Required weekly recertification for unemployment insurance was failing on the RI Department of Labor and Training (DLT) website, according to hundreds of reports on Twitter.
DLT advised Motif at 9:41am the problem had been fixed, and users could now certify.
Motif broke this story today just before 5am — twitter.com/MotifMagRI/status/1421757112884121601 — asking for reports as to how many users are affected. Users were being told incorrectly that their Social Security Number (SSN) is not found in the system.
DLT replied at 8:42am to our inquiry: “We have received reports that the reCAPTCHA system, which is intended to stop bots, is causing some claimants to have difficulty certifying this week. We are currently addressing this issue and will have it resolved as soon as possible. In the meantime, claimants who are impacted may certify for their weekly payment via the automated phone system at (401) 415-6772.”
However, reports to us indicate that the telephone reporting system was experiencing the same SSN not found error as the website.